Bolton Medical Centre, Bolton - SSP Health (2023)

Online Services for Bolton Medical Centre

Online consultation is a way to contact your GP surgery through the internet.

You can get advice and information, arrange an appointment or order a prescription without having to wait on the phone or come into the surgery for non-urgent requests.

You can use online consultation on any digital device, such as a smartphone, tablet, laptop or desktop computer. You can access it from our practice website page or through a medical app you download to your device.

Online consultation is a modern and effective way to get the healthcare you need faster, quicker, easier and more conveniently – 24 hours a day, 7 days a week.Bolton Medical Centre, Bolton - SSP Health (1)

Please read this information, but if you are still having problems with online consultation, please ring our admin team on 01204 463900 after 10am from Monday to Friday and they will help you.

Our practice uses Egton’s Online Consult system and to start using it see the online form on this page and click on ‘Learn more’. Then fill in the window underneath “Contact your doctor online and get health advice” with a symptom or a request.

With Online Consult you can find out about most common health problems, see information leaflets, check your symptoms, request administrative tasks (like letters, sick notes and test results). You will see general NHS-approved health advice for the condition you are concerned about so you can look after yourself at home. You can also get advice from a pharmacy.

You can also ask for an appointment from one of our clinicians by filling out an online form. The doctor or other clinician may want to see you on a video call. You will be offered a face-to-face appointment if you need one after being triaged by a GP.

To contact our practice about your problem, you need to be a patient at our surgery living in the UK. In the Online Consult form, enter your main symptom under ‘Contact your doctor and get health advice’ and read the conditions and click on the tick boxes if applicable.

Click through the forms, read the information and answer the questions. Please answer the questions accurately so we can find the best way to help you.Read any advice and then fill in the details of what you want from us and when you are available for a telephone consultation with a doctor or other clinician.

You will get a response from our surgery by the end of the next working day (or earlier) by phone call, text message or email.

For a video about how our online consultation works through Online Consult, clickhere.


As well as using online consultation through the digital form on our practice web page, you can use the Patient Access App on your device, including a phone or tablet.

You can download the app is available free on iOS (for Apple iPhones and iPads) and on Android (Google Play Store). To use it you must be aged 12 and over and registered with our GP surgery.

After you download the app, you will need to register with your personal details to access information and connect to the surgery. For your security, you will need to create a five digit PIN number or you can log on with fingerprint detection or facial recognition if your device supports it.

You can also accessthe Patient Access app services from the browseronyour desktop or laptop computer by clickinghere.

The following services are available to all registered patients:

  • GP appointments from home
  • Book/cancel appointments
  • Order repeat prescriptions
  • Message our practice
  • View medical records
  • Update address details

If you have any issues downloading or using the Patient Access app, you can get help by clickinghere.

Here are a series of videos to help you register on the app, book or cancel and appointment, or request repeat medication. Just click on the one you want to watch:

Remember, online consultations give you a quick, convenient and secure alternative to visiting or phoning your GP surgery. They:

  • Save you time:You don’t have to travel to the surgery and wait for an appointment or wait in a busy telephone queue.
  • Are private:If you find it difficult talking things over face-to-face, an online consultation might be easier. It also means that you are in control and don’t have to tell anyone else where you’re going or ask someone to make an appointment for you.
  • Are safe and secure:Your online consultation and data are safe and secure. It will only be seen by staff that need it to help you.

Online consultations are not an emergency service. If it is a medical emergency, call 999. This is when someone is seriously ill or injured and their life is at risk. If you are worried about an urgent medical concern, visit or call 111 to speak to a fully trained adviser.

You can find out more information from the NHS about getting help at home through by clickinghere.


What happens if I have more than one issue?Please submit one online form per problem. This will allow us to gather more accurate information to help you.

When will I get a response back?The clinician will review your response and get back to you within two working days. We will contact you by phone, text or by email.

What about people without the internet?They may be able to use a relative’s internet, otherwise they can call the surgery as usual on the practice telephone number.

What about my child?Parents or carers can submit an online form on behalf of theirchildren if they are over 6 months old. For children younger than 6 months, please phone the surgery.

How old do I need to be to use online consultation?You can submit your own online form once you are 16 years old.

What if you want a face-to-face appointment?Your online consultation form will be reviewed by a GP or other clinician and if you need to be seen for a face-to-face appointment, you will be advised of this.

What happens if my condition is not listed on the Online Consult website?If your condition is not listed, please click on ‘General health query’

I completed an online form, but I have not heard back from the practice. What should I do?This should not happen. However, if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery by phone and we will deal with this promptly.

I have an administrative request. How do I send it to you?You can submit admin requests such as asking for a fit note (sick note) by going through the online consultation form and search for ‘General administrative query’.

Take our short survey about Bolton Medical Centre

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CQC Information


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Further written information is available regarding the complaints procedure below.

However if you feel you would like to speak to the Practice Manager in the first instance then please contact the surgery.

Information regarding complaints

Services Available
  • GP Appointments
  • Nurse Appointments
  • Well Person Checks
  • Elderly Monitoring
  • Antenatal Services
  • Child Health Development Clinics
  • Child Vaccinations
  • Smoking Cessation Services
  • Travel Vaccinations
  • Influenza Clinics (Winter Time)
  • Pneumonia Vaccinations
  • NHS Health Checks
  • Find and Treat Monitoring
  • Stroke and Blood Pressure Monitoring
  • Diabetes Testing and Monitoring
  • Weight Manangement, Excercise advice and referral
  • Alcohol Advice and Referral
  • Family Planning Advice
  • Sexual Health Services and Contraception Advice
  • ECG Clinics
  • Screening Programmes
  • Student Services

Patients with Particular Needs

Our premises are fully compliant with DDA (Disability Discrimination Act)

EPS (Electronic Prescribing)

The Practice provides electronic prescribing for ease of the patients; please nominate a local pharmacy if you are interested in this service (see below).

Repeat Prescriptions

Requests for repeat prescriptions can be made by bringing your repeat prescription slip (right side of your prescription) into the surgery, or online. Please ask at reception for more information regarding registering online.

Please do no rrequest repeat prescriptions by telephone as this can result in mistakes. Please ensure we have 48 hours notice to check and issue the prescription. Always request you medication in a good time and do not run out.

Electronic Prescription Service (EPS)

If you get regular prescriptions the Electronic Prescription Service (EPS)may be able to save you time by saving you unnecessary trips to your GP.The Electronic Prescription Service (EPS) allows your GP to send your prescription directly to your chosen pharmacy without a paper prescription.

Find out more about the Electronic Prescription Service visit speak to your practice or pharmacist.

How using EPS could benefityou

If you collect your repeat prescriptions from your GP, you will not have to visit yourGP practice to pick upyour paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive

Please speak to yournominated pharmacisttoactivate your EPS.

Is this service right for you?

Yes, if you have a stable condition and you:

  • Don’t want to go to your GP practice every time to collect your repeat prescription.
  • Collect your medicines from the same place most of the time or use a prescriptioncollection service now.

This service is not suitable for all patients. It may not be suitable if you:

  • Don’t get prescriptions very often.
  • Pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is callednomination.This could be a pharmacy local to your home or work address.

Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can.

If you don’t want your prescription to be sent electronically, tell your GP.

If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor.

It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

Benefits of EPS

  • More efficient and convenient for patients and staff.
  • Reduces paper.
  • Safer, faster and more efficient.
  • Patients don't have to visit their GP for a prescription.
  • Patients won't have a paper prescription to lose.

For more information visit your pharmacy.

Enhanced Services For This Practice

GP of Choice Scheme - Please be informed that this surgery is not participating in the GP of Choice Enhanced Service Scheme.

Out of Area Scheme - Please be informed that this surgery is not participating in the we are not participating in the Out of Area Enhanced Service Scheme.

GP Appointments

GP Appointments at the Practice

We offer convenient times to see GPs to suit the needs of our patients, these are:
Pre Bookable appointments, Book on the day appointments, Urgent Adult and Children on the day appointments, Home Visits, Telephone Consultations, Online pre booked appointments.

Extended Access Appointments, this is when the practice is closed

We also offer appointments within thecommunity athubslocated atWatersmeeting Health Centre and Deane Medical Centre.
These appointments consist of:-

Practice Nurse AppointmentsatWatersmeeting Health Centre and Deane Medical Centre
Phlebotomy clinic atWatersmeeting Health Centre and Deane Medical Centre

You can book an appointment by:

Calling Bolton Medical Centre.

Telephone : 01204 463900

Online services

Please ask at Reception to register for this service, you can request yourrepeat prescription and have it transferred to your local pharmacy for collection or delivery.

You can book appointments up to six weeks in advance. You will have a choice of GP

HCA & Nurse Appointments

We offer convenient times to see our Advanced Practitioner and Practice Nurse to suit the needs of our patients, these are:

Pre-bookable appointments

  • Booked appointments throughout the day
  • Home visits
  • Telephone consultations

You can book an appointment by:

  • Telephone 01204 463 900
  • Visiting the surgery

Our Advanced Practitioner is available for appointments relating to:

  • ECG
  • Blood Pressure Monitoring
  • Bloods
  • Smoking Cessation
  • Welfare Chats
  • NHS and NPC Health Chekcs
  • Influenza Clinics (Winter Time)
  • B12 Injections
  • Weight Management, Exercise Advice and Referral
  • Alcohol Advice and Referral
  • Screening Programmes

Our Nurse is available for appointments relating to:

  • diabetes Testing and Monitoring
  • Monitoring of Respiratory Conditions such as COPD and Asthma
  • Heart Disease Monitoring and Annual Reviews
  • Stroke Monitoring
  • Dementia Reviews
  • Learning Disability Reviews
  • Welfare Checks
  • Travel Vaccinations (please ring or call into the surgery to complete our request form and the nurse will then contact you with an appointment)
  • Childhood Immunisations
  • Post-natal Appointments
  • Elderly Monitoring
  • Influenza Clinics (Winter Time)
  • Pneumonia Vaccinations
  • Family Planning Advice


Chronic Disease Management Clinics

Our nurse is here to help manage you manage your health. We provide checks every year if you have any of the following conditions:

  • Heart Disease
  • Diabetes
  • Asthma
  • Stroke
  • Chronic Obstrtuctive Pulmanary Disease
  • Underactive Thyroid
  • Chronic Kidney Disease

Child Immunisations Clinic

The practice nurse is available to administer immunisations and our GPs will do the baby check. Please contact our Reception to for dates and times of our clinics.

Travel immunisations

  • Influenza clinic (winter only)
  • Phlebotomy
  • Pneumonia
  • Weight Management
  • Smoking Cessation

We also offer hearing tests and hearing clinics with our audiologist, contact our reception for more information.

Travel Risk Assessment

Our practice nurse holds a travel vaccination clinic for our patients. Please see this page for more information and to fill in the risk assessment form.

MSK - musculoskeletal practitioner

- These clinics can be booked direct and are available every week in practice, there is no requirement to speak to the GP first. You can request an appointment with our MSK practioner via reception

HIP - health improvement practitioner

- We have dedicated clinics for our patients

Mental Health Practitioner

- The practice have a Mental Health Practitioner who runs weekly clinics, you can book direct into the clinic via reception

Blood Tests

You will be able to have your blood test done at the surgery by one of our experienced Health Care Assistants.

Please check whether your form asks you to fast. If you are required to fast, please have onlysips of water for 8 hours before the test. Please take any medication as normal.

You will need to contact the surgery between 7 to 10 days later to receive the results of your blood test and find out what you need to do next.


Car Parking

There is an onsite free car park within the grounds of the practice for patients.

From St Helen's Road

Continue North along St Helens Road until you reach High Street on the right hand side. Turn right and continue along High Street, this will turn into Lever Street. The practice is located at the junction of Rupert Street and Lever Street.

From Deane Road

Heading towards Bolton Town Centre along Deane Road, follow it until you reach the junction with Moor Lane and then join the A579 (Derby Street), continue along this road until you reach High Street on your left.Turn into High Street and continue along, this will turn into Lever Street. The practice is located at the junction of Rupert Street and Lever Street.

From Bolton Town Centre

From Bolton Town Centre, head South along Bradshawgate, continue along Manchester Road, turning right into Orlando Street, turn right onto Thynee Street and then left on to Lever Street.The practice is located at the junction of Rupert Street and Lever Street.

Out of Hours

During the hours the surgery is closed our calls will be diverted to the Out Of Hours Service. Calls to 0161 763 8940 are free from both mobile and landlines. if you have a life-threatening medical emergency during these times please dial 999.

Please do not attend the A&E department for non-emergency problems.

About Practice


Bolton Medical Centre operates an APMS contract (Alternative Provider of Medical Services)

Note to patients: Dr Shafique is the Lead GP and Safeguarding Lead at Bolton Medical Centre.

Please see below our opening times for the Practice, this enables the surgery to offer patients a wide range of appointment times to meet their circumstances.

We offer extra services and community services at Bolton Medical Centre such as phlebotomy clinics, childhood immunisation clinics, flu vaccination clinics along with chronic disease management. If you have any queries our friendly reception team are here to help.

If you would like to discuss your query in more depth, our Practice Manager and Assistant Practice Manager are always available.

GP Appointments are available every day, please contact reception for more details. We have 3 male GP'S, 1 female. The practice has a variety of appointments to offer daily, both pre-bookable and also book on the day appointments.

More ways to contact us:

Other Practice Information

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Bolton Medical Centre in the last financial year was £39,117.04 before tax and NI. This calculation is for 1 full-time GPs and 2 locum GPs, who has worked in the practice for more than 6 months.

Winter Pressures in General Practice

Please click here to see information regarding BMC's business continuity plan.

Summary Care Records

Please be aware that all patients are automatically opted in to Summary Care Records. If you would like to opt out of this, then please click here to complete the SCR opt out form.

If you would like more information as to what Summary Care Records are, click here to view a document detailing Summary Care Records.

Bank Holidays 2022

The practice will be closed on the below dates this year due to bank holidays

  • 15th April 2022
  • 18th April 2022
  • 2nd May 2022
  • 2nd June 2022
  • 3rd June 2022
  • 29th August 2022
  • 26th December 2022
  • 27th December 2022

Cancelling Your Appointments

Our text-to-cancel services allows you to send a simple text message directly to your practice to cancel your appointment, allowing it to be given to another patient.

By letting us know if you no longer need an appointment, we can ensure we offer as many available appointments as possible.

Please note that text-to-cancel numbers are not answered and are used for text messaging only.

To cancel by phone

You can cancel by calling the surgery directly on 01204 463900

To cancel by text message

Send 'cancel <your name> <date of appointment>' to 07591325929.

Patient Participation Groups

Practice Surveys

Please click here to view our 2017-18 Practice Survey

PPG Meeting Minutes

Please click here to view our PPG Meeting Minutes - 21st September 2017

Please click here to view our PPG Meeting Minutes - 17th August 2021

Please click here to view our PPG Meeting Minutes - January 2022

Friends and family

Please click here to view the Annual comparison

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